Privacy Policy

1. Who We Are

This Privacy Policy describes how Mappleveda Botanicals Inc. ("KAGEHA", "we", "us", or "our"), located in Burnaby, British Columbia, Canada, collects, uses, and shares information about you when you visit our website or place an order with us.

Contact: hello@mapleveda.ca

2. Information We Collect

We collect information you provide directly, including:

• Name, email address, shipping address, and phone number when you place an order
• Payment information (processed securely by Shopify; we never store your card details)
• Email address when you subscribe to our newsletter
• Messages and inquiries submitted through our contact form

We also automatically collect technical information such as your IP address, browser type, pages visited, and time spent on our site through standard web server logs and cookies.

3. How We Use Your Information

• To process and fulfill your orders
• To send order confirmations and shipping notifications
• To respond to your inquiries and customer service requests
• To send marketing emails (only with your explicit consent)
• To improve our website and product offerings
• To comply with legal obligations

4. Sharing Your Information

We do not sell your personal information. We share data only with trusted service providers who help us operate our business:

• Shopify Inc.: Our e-commerce platform. Shopify processes and stores order data and payments. View Shopify's Privacy Policy.
• Shipping carriers: Your name and address are shared with carriers (Canada Post, UPS, FedEx) to deliver your order.
• Email service providers: To send transactional and marketing emails.

5. Cookies

We use cookies and similar technologies to maintain your shopping cart session, remember your preferences, and understand how visitors use our site. You can control cookies through your browser settings. Note that disabling cookies may affect certain site features.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Withdraw consent for marketing communications at any time
• Lodge a complaint with a supervisory authority (for EU/EEA residents)

To exercise any of these rights, email us at hello@mapleveda.ca.

7. Data Retention

We retain order data for 7 years as required by Canadian tax law. Newsletter subscriptions are retained until you unsubscribe. Contact form messages are retained for 2 years.

8. International Transfers

Your data may be processed in the United States and other countries by our service providers (including Shopify). These providers maintain appropriate security measures and comply with applicable data protection law.

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website. Continued use of our site after changes constitutes acceptance of the updated policy.

11. Contact Us

For any privacy-related questions or requests:

Mappleveda Botanicals Inc.
Burnaby, BC, Canada
hello@mapleveda.ca